Privacy Policy

Welcome to Pizza Ranch. This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website pizzaranch-eat.click (the "Website"), place orders, interact with our services, or communicate with us in any capacity. This policy is designed to help you understand your rights and our obligations under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

We are committed to protecting your privacy and maintaining the trust you place in us when you share your personal information. We take our data protection responsibilities seriously and continually work to improve our practices.

1. About Us

Pizza Ranch is a food service business operating in the United States. Our primary point of contact for privacy-related matters is:

For all privacy inquiries, data access requests, or concerns, please contact us at the email address listed above. We aim to respond to all inquiries within thirty (30) days of receipt.

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us through any channel, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (where relevant for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile photo (if optionally provided)

2.2 Payment and Financial Information

When you make a purchase through our Website, we collect payment information necessary to process your transaction. This may include:

• Credit or debit card numbers (last four digits only; full card details are handled by PCI-DSS compliant third-party payment processors)
• Billing address
• Transaction history and order details

We do not store full credit card numbers on our servers. Payment processing is handled by secure, third-party payment processors who maintain their own privacy and security standards.

2.3 Order and Transaction Information

We collect details about orders you place, including:

• Items ordered, quantities, and pricing
• Order time, date, and delivery location
• Special instructions or dietary preferences you provide
• Order history and frequency

2.4 Usage Data and Technical Information

When you visit our Website, we automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (websites that directed you to ours)
• Search terms used on our Website
• Click-through and interaction data
• Time zone and geographic region (derived from IP address)

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior. For more details, please refer to Section 9 of this Privacy Policy (Cookie Usage) and our separate Cookie Policy available on our Website.

2.6 Communications Data

If you contact us via email, phone, live chat, or any other communication channel, we may collect and retain:

• The content of your communications
• Contact information you provide
• Records of correspondence for customer service purposes

2.7 Marketing and Preference Data

If you opt in to receive marketing communications, we collect:

• Communication preferences and opt-in/opt-out records
• Responses to surveys, promotions, or loyalty programs
• Feedback and reviews you submit

2.8 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social pages)
• Analytics and advertising partners
• Public databases for verification purposes
• Third-party food delivery platforms that process your orders

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The specific ways we use your personal information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Creating and managing your account
• Communicating order confirmations, status updates, and delivery notifications
• Processing payments and preventing fraudulent transactions
• Handling returns, refunds, and complaints

3.2 Customer Support

• Responding to your questions, inquiries, and support requests
• Resolving disputes and troubleshooting issues
• Improving the quality of our customer service through interaction records

3.3 Website Improvement and Analytics

• Analyzing usage patterns to improve our Website's functionality and user experience
• Conducting internal research and data analytics
• Monitoring the performance and security of our Website
• Testing new features and services before wider deployment

3.4 Marketing and Promotional Communications

With your consent (where required by applicable law), we may use your information to:

• Send promotional emails, newsletters, and special offers related to our food services
• Deliver personalized advertising and marketing messages
• Notify you of new menu items, seasonal promotions, loyalty rewards, and events
• Conduct surveys to improve our offerings

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other legal rights
• Detecting, preventing, and addressing fraud, security breaches, or other harmful activities

3.6 Business Operations

• Managing our internal business operations, including accounting and auditing
• Facilitating business transfers, mergers, or acquisitions (see Section 5)
• Maintaining records as required by law

4. Legal Basis for Processing

As a business operating in the United States, we process your personal information under the following legal bases:

• Contract Performance: Processing necessary to fulfill your orders and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, Website security, and improving our services, provided such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws.
• Consent: Processing based on your freely given, informed consent, particularly for marketing communications and certain cookie usage. You may withdraw consent at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in certain circumstances as described below:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors — to handle secure transactions
• Delivery and logistics partners — to fulfill food delivery orders
• Cloud hosting and IT services — to maintain our Website infrastructure
• Email and communications platforms — to deliver order confirmations and marketing emails
• Analytics providers — such as Google Analytics, to help us understand Website usage
• Customer support platforms — to manage inquiries and complaints
• Advertising and marketing platforms — to deliver targeted advertising

All service providers are contractually obligated to use your personal information only for the purposes we specify and to implement appropriate security measures to protect it.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information where required or permitted by law, including:

• In response to a subpoena, court order, or other lawful legal process
• To cooperate with federal, state, or local law enforcement agencies
• To protect the rights, property, or safety of Pizza Ranch, our customers, or the public
• To comply with applicable regulations enforced by the Federal Trade Commission (FTC) or other governmental bodies

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Website before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with additional third parties when we have obtained your explicit consent to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted through our Website
• Encryption of sensitive stored data, including payment information
• Firewalls and intrusion detection systems to monitor and protect our network
• Regular security patches and software updates
• Multi-factor authentication for administrative access

6.2 Administrative Safeguards

• Access controls limiting employee access to personal information on a need-to-know basis
• Regular employee training on data protection and privacy best practices
• Data protection policies and procedures governing how personal information is handled
• Vendor management processes to ensure third-party service providers maintain adequate security

6.3 Physical Safeguards

• Secure physical facilities with restricted access to servers and data storage
• Secure disposal of physical records containing personal information

6.4 Data Breach Response

In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities in accordance with applicable state and federal law. We will take immediate steps to investigate the breach, mitigate harm, and prevent future occurrences.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with the means to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions provided by law (such as where the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising. We do not sell personal information for monetary consideration, but if we engage in "sharing" as defined under the CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied goods or services, charged different prices, or provided a different quality of service as a result of exercising your privacy rights.

7.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we offer the following rights to all users:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Correction: Request that we update or correct inaccurate information.
• Right of Deletion: Request that we delete your personal information (subject to applicable legal exceptions).
• Right of Portability: Request that we provide your personal information in a portable, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]

Please include your full name, email address, and a clear description of your request. We may need to verify your identity before processing your request to ensure we do not disclose or delete information belonging to someone else. We will respond to verified requests within forty-five (45) days as required by the CCPA/CPRA, with a possible thirty (30) day extension where necessary.

You may also designate an authorized agent to make requests on your behalf. Authorized agents must provide written authorization from you or a valid power of attorney.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Active Account Data: Retained for the duration of your account's existence and for a reasonable period thereafter to resolve disputes or comply with legal obligations.
• Order and Transaction Records: Retained for a minimum of seven (7) years to comply with tax and accounting regulations.
• Customer Support Communications: Retained for up to three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you opt out or withdraw consent, plus a reasonable period for record-keeping.
• Technical and Usage Data: Retained for up to two (2) years from collection.
• Legal Compliance Records: Retained for as long as required by applicable law.

When personal information is no longer needed, we securely delete or anonymize it so that it can no longer be associated with you.

9. Cookie Usage

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and deliver relevant content and advertising. A cookie is a small text file placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly (e.g., session management, shopping cart functionality). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous usage data (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our marketing campaigns.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse some or all cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may impact your ability to use some features of our Website.

For a full explanation of the cookies we use and your options for managing them, please refer to our dedicated Cookie Policy, available on our Website.

10. Children's Privacy

We do not intentionally market to, solicit information from, or direct our services toward minors under 18 years of age. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records and any associated accounts.

By using our Website, you represent and warrant that you are at least 18 years of age. If you are under 18, please discontinue use of our Website and services.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is collected and processed primarily within the United States. However, some of our third-party service providers and business partners may be located in, or operate from, countries outside the United States.

If your information is transferred internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy. These measures may include:

• Selecting service providers in jurisdictions with adequate data protection standards
• Entering into data processing agreements incorporating standard contractual clauses
• Obtaining your consent for specific international transfers where required

Please be aware that data protection laws in other countries may differ from those in your state or country of residence. By using our services, you acknowledge and consent to the potential transfer of your personal information to countries outside the United States.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. This Privacy Policy does not apply to those third-party websites or services. We strongly encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices, content, or security of any linked third-party websites or services. The inclusion of any link on our Website does not imply our endorsement of that website or service.

13. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our Website does not currently alter its data collection or usage practices in response to DNT signals. We will continue to monitor developments in this area and update our practices if industry standards emerge.

14. Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as Social Security numbers, government-issued identification numbers, financial account credentials, biometric data, health or medical information, or information about racial or ethnic origin, religious beliefs, or sexual orientation, unless strictly necessary and with appropriate safeguards in place.

If you believe you have inadvertently shared sensitive information with us, please contact us at [email protected] immediately so we can take appropriate action.

15. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we have the opportunity to resolve the issue directly.

15.1 Internal Complaints Process

To submit a privacy-related complaint, please contact our privacy team at:

• Email: [email protected]
• Website: pizzaranch-eat.click

Please provide as much detail as possible about your concern. We will acknowledge receipt of your complaint within ten (10) business days and aim to provide a full response within thirty (30) days.

15.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including privacy-related regulations. You may file a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding privacy violations.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our Website notifying users of the changes
• Send an email notification to registered users where required by law or where changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us:

We are committed to working with you to promptly and fairly resolve any privacy concerns you may have. Your privacy is important to us, and we will make every reasonable effort to address your inquiry in a timely and satisfactory manner.