Refund Policy

Effective Date: May 13, 2026 | Last Updated: May 13, 2026

1. Overview

This Refund Policy applies to all orders placed through our website at pizzaranch-eat.click or any other ordering channel associated with Pizza Ranch. By placing an order with us, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy at any time, and changes will be reflected with an updated effective date on this page.

Our policy is designed to be fair, transparent, and compliant with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state regulations.

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Your order was incorrect and did not match what you placed at the time of purchase.
• Items were missing from your order upon delivery or pickup.
• The food received was of unsatisfactory quality, including but not limited to undercooked, spoiled, or contaminated items.
• Your order was significantly delayed beyond the estimated delivery or pickup time through no fault of your own.
• You were charged an incorrect amount or charged more than once for the same order (duplicate charge).
• Your order was never delivered or made available for pickup despite confirmation of the order.
• A technical error on our website or platform resulted in an unintended or unauthorized charge.

3. Timeframes for Refund Requests

To ensure your refund request can be properly investigated and processed, we ask that you contact us within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage you to inspect your order upon receipt and report any issues promptly.

4. Non-Refundable Items and Services

Certain items and situations are not eligible for refunds. These include:

• Completed and accepted orders: Once an order has been delivered, picked up, and accepted without reported issues at the time of receipt, it is generally considered final.
• Change of mind: We do not offer refunds simply because you changed your mind about an item after it has been prepared.
• Customization errors by the customer: If you provided incorrect customization details (e.g., wrong toppings, incorrect address), we cannot be held responsible and refunds are not guaranteed.
• Promotional and discounted items: Items purchased using special promotional offers or coupons may be subject to limited or no refund eligibility.
• Gift cards and store credits: Gift cards and any store credits issued are non-refundable and cannot be exchanged for cash.
• Delivery fees: Delivery fees are non-refundable unless the delivery failure was caused solely by Pizza Ranch or our delivery partners.
• Third-party platform orders: Orders placed through third-party delivery apps or platforms (e.g., DoorDash, Uber Eats, Grubhub) are subject to the refund policies of those platforms. Please contact those services directly for disputes related to such orders.

5. How to Request a Refund (Step-by-Step)

Follow these steps to submit a refund request:

1. Step 1 – Gather Your Information
   Collect your order confirmation number, the date and time of your order, the items in question, and any supporting documentation such as photos of incorrect or poor-quality food.
2. Step 2 – Contact Us
   Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: pizzaranch-eat.click
3. Step 3 – Describe Your Issue
   In your message, clearly describe the problem. Include your order number, the specific item(s) affected, the nature of the issue, and what resolution you are requesting (refund, replacement, or store credit).
4. Step 4 – Submit Supporting Evidence
   If applicable, attach photos or screenshots that support your claim. This will help us process your request more efficiently.
5. Step 5 – Await Confirmation
   Our team will acknowledge your request within 1–2 business days and may follow up for additional information if needed.
6. Step 6 – Resolution
   Once your request has been reviewed, we will notify you of the decision and, if approved, initiate the refund or provide your selected resolution.

6. Refund Processing Times by Payment Method

Approved refunds will be processed using the original payment method whenever possible. Please allow the following processing times:

Please note that processing times may vary depending on your financial institution. Pizza Ranch is not responsible for delays caused by banks or third-party payment processors. If you have not received your refund within the stated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In certain situations, only a partial refund may be granted. These circumstances include:

• Only some items from your order were incorrect, missing, or unsatisfactory.
• The food quality issue affected only part of your meal (e.g., one pizza in a multi-pizza order).
• A coupon or discount was applied to the original order, reducing the refundable amount.
• The order was partially consumed before the issue was reported, making a full refund unreasonable.
• A delivery fee was charged and the delivery was partially completed or partially at fault.

Partial refunds will be calculated based on the proportional value of the affected items, minus any applicable discounts or non-refundable fees. Our customer service team will communicate the specific amount before processing.

8. Exchange Policy

Where operationally feasible, Pizza Ranch may offer a replacement or re-preparation of your order instead of a monetary refund. Exchanges are subject to the following conditions:

• The exchange request must be made within 24 hours of receiving the original order.
• The issue must be reported with sufficient detail for our team to verify the concern.
• Exchanges are offered at the discretion of Pizza Ranch management and are subject to availability.
• If a replacement order is offered and accepted, no further monetary refund will be issued for the same item.
• Exchanges are available for dine-in and in-store orders. Delivery exchange availability may vary based on your location and timing.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Online and Phone Orders

• Before preparation begins: If you cancel your order before our kitchen has started preparing it, you are entitled to a full refund.
• During preparation: If your order is already being prepared, cancellations may not be accepted. A partial refund or store credit may be offered at our discretion.
• After preparation is complete: Cancellations are not accepted once the order is ready for pickup or out for delivery. No refund will be issued in this scenario.

9.2 Pre-Orders and Scheduled Orders

If you have placed a pre-order or a scheduled advance order, you may cancel without penalty at least 2 hours before the scheduled pickup or delivery time. Cancellations made within 2 hours of the scheduled time may be subject to a cancellation fee or may only qualify for store credit.

9.3 Catering and Large Group Orders

For catering orders or large group orders (typically 10 or more people), a 48-hour advance notice is required for a full refund. Cancellations made between 24 and 48 hours prior may receive a 50% refund or store credit. Cancellations made less than 24 hours before the scheduled time are non-refundable due to the cost of preparation and ingredient sourcing.

To cancel an order, please contact us immediately at [email protected] or through our website at pizzaranch-eat.click.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have the right to escalate your concern through the following process:

10.1 Internal Escalation

Contact our customer support team and request that your case be escalated to a manager or supervisor. Provide your original case or ticket number so we can review your history efficiently. We aim to resolve escalated complaints within 5 business days.

10.2 Mediation

If an internal resolution cannot be reached, both parties agree to attempt resolution through a neutral third-party mediator before pursuing formal legal action. Mediation costs will be shared equally unless otherwise agreed.

10.3 Chargeback Rights

You retain the right to dispute a charge with your credit card issuer or bank if you believe you were charged in error. However, we ask that you contact us first to allow us the opportunity to resolve the matter directly. Initiating a chargeback without first contacting us may delay the resolution process.

10.4 Consumer Protection Agencies

Customers in the United States have the right to file complaints with the following agencies if they believe their consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your applicable State Attorney General's Office for local consumer protection matters.

10.5 Governing Law

This Refund Policy is governed by the laws of the United States and the applicable state laws where Pizza Ranch operates. Any unresolved disputes will be subject to binding arbitration or the jurisdiction of the appropriate courts in accordance with applicable law.

11. Special Circumstances

Pizza Ranch understands that extraordinary circumstances may occur. In the case of events beyond our control — including but not limited to severe weather, natural disasters, power outages, or other force majeure events — we will make every reasonable effort to accommodate refund or rescheduling requests on a case-by-case basis. Please contact us directly to discuss your situation.

12. Amendments to This Policy

Pizza Ranch reserves the right to update, revise, or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

13. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, or complaints, please contact us using the information below: